What happened
Savannah's Cityworks history shows why a CMMS can be better understood as a relationship over time than as one purchase.
The original implementation supported Sewer and Stormwater.
The system was later expanded into Water Operations.
Later records document integration/upgrade work and migration to Cityworks Online.
What it cost
Original implementation: $384,091
Water Operations expansion: +$138,755
Integration/upgrade work: +$75,397.50
Cityworks Online migration: +$189,758
What the amount covers
These are separate events occurring at different stages of the system's lifecycle.
They should remain separate rather than being collapsed into one artificial “Savannah CMMS price.”
What it doesn’t tell us
Adding the amounts together does not necessarily establish Savannah's complete CMMS cost of ownership.
The records cover different periods, scopes and triggers.
They do not establish that another Cityworks customer will encounter the same events or amounts.
Why it matters to a buyer
CMMS cost can follow changes in the operation and technology.
Another operation joins.
Integration requirements change.
Technology architecture changes.
New cost events appear.
Buyer question:
What kinds of operational or technical changes would create additional paid work after we go live?
Primary evidence
2017 expansion:
City of Savannah 2017 agenda
2021 integration/upgrade:
City of Savannah 2021 agenda item
2024 Cityworks Online migration:
City of Savannah 2024 agenda item
Sources last verified: September 2026